Refund policy

Return, Refund, Exchange & Cancellation Policy

Last Updated: August 30, 2026

At The Luxury Label, we are committed to providing a smooth shopping experience to our customers. Please read this policy carefully before placing an order.

By placing an order on our website, you agree to the terms and conditions mentioned below.

1. No Return Policy

The Luxury Label currently does not offer returns for delivered products.

We do not accept returns or issue refunds simply because a customer changes their mind, does not like the product, or wishes to return the product for personal reasons.

Customers are requested to carefully review the product description, images, specifications, size, colour and other relevant details before placing an order.

2. 3-Day Exchange Policy

We offer an exchange within 3 days of delivery only in the following cases:

  • You receive a damaged product, or

  • You receive a wrong product.

To request an exchange, you must contact us within 3 days of receiving the order.

Exchange requests submitted after the 3-day period may not be accepted.

3. Mandatory 360° Parcel Opening Video

IMPORTANT: A complete and continuous parcel opening video is mandatory for any damage, wrong-product, exchange or refund claim.

The video must clearly show:

  • The unopened parcel from all sides.

  • The shipping label.

  • The complete opening of the parcel.

  • The product received.

  • The condition of the product.

The video must be recorded continuously and should not contain any cuts, edits, pauses or interruptions.

Claims without a valid parcel opening video may not be eligible for exchange or refund.

We strongly recommend recording the entire unboxing process immediately upon receiving your order.

4. Exchange Eligibility

Your exchange request will be reviewed and verified by our team.

To be eligible for an exchange:

  • The request must be made within 3 days of delivery.

  • The product must be damaged at the time of delivery or must be different from the product ordered.

  • A valid continuous parcel opening video must be provided.

  • The product should not be used, altered or damaged by the customer.

  • Original packaging, tags and accessories should be retained, wherever applicable.

The Luxury Label reserves the right to verify all claims before approving an exchange.

5. If the Same Product Is Not Available

If your exchange request is approved but the same product is unavailable, we may offer:

  • An alternative product of similar value; or

  • Another suitable replacement option.

If no suitable replacement or alternative product is available, a refund may be provided after verification and approval.

Refunds are not generally offered except in cases where an approved exchange cannot be fulfilled due to product unavailability.

6. Order Cancellation Policy

Customers may request cancellation of their order within 24 hours of placing the order.

To request cancellation, please contact us as soon as possible using the contact details provided below.

Important Cancellation Conditions

  • Cancellation requests must be made within 24 hours of placing the order.

  • Orders that have already been processed, packed, shipped or handed over to the courier may not be eligible for cancellation.

  • Once an order has been dispatched, it cannot be cancelled.

  • Submitting a cancellation request does not guarantee that the order will be cancelled. The request will depend on the current processing status of the order.

  • If a prepaid order is successfully cancelled, the applicable refund will be processed after the cancellation is approved.

7. Refund Policy

The Luxury Label generally does not offer refunds for delivered products.

A refund may only be considered in the following situations:

  • An exchange claim for a damaged or wrongly delivered product has been approved; and

  • The same product is unavailable for exchange; and

  • No suitable alternative product is available.

For prepaid orders that are successfully cancelled within the applicable cancellation period, an eligible refund may also be processed.

All refunds, where applicable, are subject to verification and approval.

8. Non-Eligible Claims

An exchange or refund request may not be accepted if:

  • The request is made after the applicable time period.

  • The required parcel opening video is not provided.

  • The product has been used, altered or damaged after delivery.

  • The damage occurred due to misuse or improper handling by the customer.

  • The evidence provided is insufficient to verify the claim.

  • The issue does not involve a damaged or wrongly delivered product.

9. How to Request an Exchange, Refund or Cancellation

Please contact us with your order details and relevant information.

You may be required to provide:

  • Order Number

  • Full Name

  • Registered Mobile Number

  • Clear photographs of the issue

  • A description of the issue

  • A continuous parcel opening video, where applicable

10. Contact Us

If you have any questions regarding our Return, Refund, Exchange & Cancellation Policy, please contact us:

The Luxury Label
Phone: +91 77709 59897
Email: theluxurylabel321@gmail.com

The Luxury Label reserves the right to update or modify this policy at any time, without prior notice.